Policies at Urban Seamstress

At Urban Seamstress, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent.

Read about them below, and contact us with any questions.

Returns 

All Items are bespoke and hand manufactured to order, you may cancel your order any time up until the order is confirmed.

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• ​Once your order is confirmed, it is non-refundable.

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Delivery & Turnaround Time 

We have a standard 7-10 working day turnaround time on our products/services. We can operate an express service please contact us with any specific requirements.

• All orders are posted using a Tracked & Insured postal service 

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Free Design Consultation 

We offer all customers a free design consultation.  A consultation is an opportunity to discuss your project before purchasing a product/service.

Consultations are typically carried out via email and you will have the opportunity to gain specialist advice on your bespoke project. 

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• Please feel free to drop us a message with your bespoke enquiries we are happy to offer free fashion & textile specialist advice